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14 Day Return
If, for any reason, you are unhappy with your purchase, or it does not meet your requirements, under the Distance Selling Regulations you can return it to us, in its original condition and packaging, within 14 days of the date you received it and we will issue an exchange or a full refund for the price you paid for the item (see our returns policy). The amount refunded will be the total cost of the watch minus any shipping charges. We do not refund our shipping costs (Even if you take free shipping, it will still cost us to ship the watch to you. This amount will not be refunded).
Items must be returned within 14 days of receipt. If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to it being in pristine condition.
In the unlikely event that you receive a watch that is defective, has been damaged in transit, or is not the one you ordered then you can return it to us for exchange or a full refund within 14 days of receiving it. Under these circumstances we will also refund you the cost incurred returning the item to us. If you are returning a watch to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the watch was wrongly ordered by yourself.
This returns policy does not affect your statutory rights.
All returns made to BigTimeUK.com must include a copy of the invoice and must be returned in the same condition as it was when received. They must include all documents and tags that were included with the watch. Unless faulty, we cannot accept the return of watches that have been worn, personalised or had their bracelets adjusted. Any watch that has visible sign of wear, or are scratched in any way, or missing any of the original packaging including any manuals and inner & outer packaging, will be returned to the customer at the customers expense, and the refund will not be issued.
Once the return is approved, a refund will be issued to the credit card used in the purchase, or if payment was made by check or money order, a check will be issued.
When sending a watch back to us for return, please use a reliable service that is insured. Insurance and tracking is optional but highly recommended.
All returns must be filed before 14 days; after that time, BigTimeUK.com is no longer responsible.
The Return Process
All returns must be inspected and approved by BigTimeUK.com before the return is finalised.